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In most scenarios, the Outlook item is immediately created in Dynamics 365 apps. Server-side synchronization is an asynchronous service that runs in the background approximately every 15 minutes to synchronize items between Exchange and Dynamics 365 apps. The Dynamics 365 App for Outlook tracks and synchronizes your mail and calendar data between Outlook (Exchange) and Dynamics 365 apps. Supported languagesĭynamics 365 App for Outlook supports the following languages:Ĭhinese (People's Republic of China) - 2052 The server requirements for using Office Add-ins are Exchange Server 2013, Exchange Server 2016, or Exchange Online. Google Chrome (latest version) on WindowsĪpple Safari (version 9 or version 10) on Mac or on OSX In IE 11, go to Tools > Internet options > Security tab > Local intranet > Sites > Advanced. Your Dynamics 365 apps URL is in the Local intranet security zone list of trusted websites. To enable Protected Mode: in IE 11, go to Tools > Internet options > Security tab > Local intranet. Protected Mode is enabled for Local intranet security zone. To enable Protected Mode: in IE 11, go to Tools > Internet options > Security tab > Internet. Protected Mode is enabled for Internet security zone. The following configuration is supported: You can use Dynamics 365 App for Outlook with Outlook on the web on the following browsers: Supported browsers for Outlook on the web (5) Supported on iPhones 6S or higher, with iOS 8 or higher. (4) Not supported on mobile Outlook Web Access. For more information, see these KB articles: 1000 or higher with the following KBs installed. (2) Tracking contacts is supported only on Exchange Server 2016 CU3 and Outlook 2016. (1) Tracking email and tracking appointments in compose mode requires Exchange Server 2013 CU14 (not supported in OWA) or Exchange Server 2016. (M)Mixed: Dynamics 365 for Customer Engagement, Exchange Server 2013/2016 (O)Online: Dynamics 365 for Customer Engagement, Exchange Online with both in the same tenant (Multi-tenant configuration of Dynamics 365 for Customer Engagement and Exchange Online being in different tenants is not supported) Received email (view information and track)Ĭompose email (view information, track, and add templates, knowledge base articles, and sales literature)Īppointments and meetings (view information and track) #Outlook for mac customer service update3.32 (Cumulative Update 14 for Exchange Server 2013) or greaterĭynamics 365 for Customer Engagement (on-premises) This means you can use Dynamics 365 App for Outlook in any of the following configurations: AppĮxchange Server (on-premises), version. Supported configurations with Microsoft ExchangeĪs of the December 2016 Update for Dynamics 365 (online and on-premises) you can use the app with any combination of Customer Engagement or Dynamics 365 for Customer Engagement (on-premises) and Exchange Online or Exchange Server (on-premises), including hybrid configurations. Support for 2013 versions of Office 365 ProPlus ended on February 28, 2017. Mozilla Firefox (Compose mode supported with Exchange on premise 2016 or higher and Exchange Online).Google Chrome (Compose mode supported with Exchange on premise 2016 or higher and Exchange Online).Internet Explorer 11 (with Exchange on premise 2016 or higher and Exchange Online).Microsoft Edge (with Exchange on premise 2016 or higher and Exchange Online).Note Support for 2013 versions of Microsoft 365 ProPlus ended February 28, 2017 #Outlook for mac customer service for android
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